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Voicemail
Listening to your voicemail
Your One Net Business voicemail records messages from callers if you're unavailable or already on a call.
PC and Mac
- Select
. - At the top of the list, select the Voicemail tab.
- Select a voicemail message.
- Select
.
Android
- In the top-left corner, select
. - Select Voicemail.
iOS
- In the top-left corner, select .
- Select Voicemail.
Managing your voicemail
These features are available only on PC and Mac®.
To delete a voicemail message
- Select .
-
At the top of the list, select the Voicemail tab.
- Select a voicemail message.
- Select
and confirm.
You can also delete your voicemail messages by using the voicemail portal.
To download a voicemail message
- Select .
- At the top of the list, select the Voicemail tab.
- Select a voicemail message.
- Select
. - Choose where you want to save the file.
- Select Save.
To mark a viewed voicemail message as new
- Select .
-
At the top of the list, select the Voicemail tab.
- Select a viewed voicemail message.
- Select
.
To mark a new voicemail message as viewed
- Select .
-
At the top of the list, select the Voicemail tab.
- Select a new voicemail message.
- Select .
A new voicemail message is automatically marked as viewed after playing it.
Setting up your voicemail
These features are available only on PC and Mac®.
You can activate or deactivate your voicemail service, and set up options such as when calls are sent to voicemail, how to access your messages and whether to receive an email notification when you have a message.
If you want to give callers the option of transferring to another number as well as, or instead of, leaving a message, you can provide the number to transfer to.
To activate or deactivate your voicemail service
- Select
. - Select the drop-down list at the top and select Voicemail.
- Select Voicemail Service.
To choose when to send calls to voicemail
- Select .
- Select the drop-down list at the top and select Voicemail.
- Select one of the following:
- Send all calls to voicemail
- Send busy calls to voicemail
- Send unanswered calls to voicemail
Forward call settings take precedence over voicemail settings
For example, if you select options to forward unanswered calls to a number and to send unanswered calls to voicemail, your unanswered calls are forwarded to the number you entered.
To get phone notifications about new voicemail messages
- Select .
- Select the drop-down list at the top and select Voicemail.
- Select Use unified messaging.
- Select .
To forward voicemail messages to an email address
- Select .
- Select the drop-down list at the top and select Voicemail.
- Select Forward it to this email address.
- Enter an email address.
To get email notifications about new voicemail messages
- Select .
- Select the drop-down list at the top and select Voicemail.
- Select .
- Enter an email address.
To receive copies of new voicemail messages by email
- Select .
- Select the drop-down list at the top and select Voicemail.
- Select .
- Enter an email address.
To set up an alternative number for callers
You can give callers the option of transferring to another number.
- Select .
- Select the drop-down list at the top and select Voicemail.
- Select Press '0' to transfer to.
- Enter a phone number.
To set the number of rings before transferring to voicemail
You can select the number of rings after which callers are transferred to your voicemail and hear the greeting message.
- Select .
- Select the drop-down list at the top and select Voicemail.
- From the Number of rings before greeting drop-down, select the required number of rings.
To prevent callers from leaving voicemail messages
You can prevent callers from leaving voicemail messages. The callers will still hear your voicemail greeting, after which they are disconnected or transferred to another number.
- Select .
- Select the drop-down list at the top and select Voicemail.
- Select .
- If you want callers to be disconnected after hearing the greeting, select Disconnect call after greeting.
- If you want callers to be transferred to another number after hearing the greeting:
- Select Forward call after greeting to.
- Enter a phone number.
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