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Help & Support Using One Net Business One Net Business voicemail Using voicemail portal
Help & Support Using One Net Business One Net Business voicemail Using voicemail portal One Net Business Help & Support
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Using voicemail portal
The voicemail portal provides a way for you to access your voicemail service. With the voicemail portal, you can, for example, set up personalised greeting messages, retrieve your messages and forward or reply to them.
Voicemail portal menu
When you log in to the voicemail portal, you can manage your voicemail service from the main menu. For example, you can access your messages, record greetings and announcements for your callers or change call forwarding options.
To access voicemail portal main menu
- After logging in to the voicemail portal, press *.
|
Code |
Option |
|---|---|
|
1 |
Access your voicemail menu |
|
3 |
Record greetings |
|
5 |
Record announcements |
|
8 |
Change your passcode |
|
9 |
Exit |
|
# |
Repeat the menu |
Changing your passcode
Every One Net Business user is assigned a passcode to access their voicemail. You can change your passcode to a number of your choice. Passcodes must be at least six digits long and cannot have an ascending or descending sequence of more than three digits. For example, 123456 is not valid, 123567 is valid.
To change your passcode using the voicemail portal
- From the main voicemail portal menu, dial 8.
- Enter your new passcode and confirm with #.
Learn how to change your voicemail passcode in One Net Manager >
Changing your 'busy' greeting
You can record a personal greeting message that will be played to the caller when you are already on a call.
To change your 'busy' greeting using the voicemail portal
- From the main voicemail portal menu, dial 1.
- Dial 2.
- Dial 1.
- Record your new 'busy' greeting and confirm with #.
Learn how to change your 'busy' greeting in One Net Manager >
Changing your 'unavailable' (no answer) greeting
You can record a personal greeting message that will be played to the caller when you do not answer the call within a certain number of rings.
To change your 'unavailable' greeting using the voicemail portal
- From the main voicemail portal menu, dial 1.
- Dial 3.
- Dial 1.
- Record your new 'unavailable' greeting and confirm with #.
Learn how to change your 'unavailable' greeting in One Net Manager >
Setting up your 'extended away' greeting
If you don't want to receive voicemail messages when you're away (for example, on holiday), you can use an 'extended away' greeting. The caller will hear the 'extended away' greeting message and then the call will disconnect.
To record an 'extended away' greeting using the voicemail portal
- From the main voicemail portal menu, dial 1.
- Dial 4.
- Dial 3.
- Record your new 'away' greeting and confirm with #.
To deactivate your 'extended away' greeting using the voicemail portal
- From the main voicemail portal menu, dial 1.
- Dial 4.
- Dial 2.
To activate your 'extended away' greeting using the voicemail portal
- From the main voicemail portal menu, dial 1.
- Dial 4.
- Dial 1.
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