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Transferring calls
When you are on a call, you can transfer it to another person's extension. You can first check that the person can accept the call, before you transfer it. You can also transfer the call without any introduction.
Transferring a call
PC and Mac 
- Select
. - Enter the name or number of the person to whom you want to transfer the call.
You can use the - character in the phone number. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
- To announce the call before you transfer it, select Attended Video or Attended Audio.
- After the announcement, select Complete Transfer.
Or
To transfer the call without any introduction, select Transfer Now.
Android
You can use the One Net app to transfer calls in two ways. You can transfer a call you already have in the One Net app. You can also use the One Net app to transfer a regular mobile call.
To transfer a One Net app call
- Select
. - Select Transfer.
- Select or enter the name of the person who you want to take the call, or select
and enter a number.
You can use the - character in the phone number. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
- To announce the call before you transfer it, select Call <contact name> first.
Or
To transfer the call without any introduction, select Transfer to <contact name>.
To transfer a regular mobile call
- During the call, open the One Net app.
The call control window appears.
- Select Transfer.
- Select the person you want to take the call.
Or
Select
and enter a phone number. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111. - To announce the call before you transfer it, select Call <contact name> first.
Speak to the person you want to transfer the call to and select Transfer.
Or
To transfer the call without any introduction, select Transfer to <contact name>.
iOS
You can use the One Net app to transfer calls in two ways. You can transfer a call you already have in the One Net app. You can also use the One Net app to transfer a regular mobile call.
To transfer a One Net app call
- Select
. - Select Transfer.
- Select or enter the name of the person who you want to take the call, or select and enter a number.
You can use the - character in the phone number. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
- To announce the call before you transfer it, select Call <contact name> first.
Or
To transfer the call without any introduction, select Transfer to <contact name>.
To transfer a regular mobile call
- During the call, open the One Net app.
The call control window appears.
- Select Transfer.
- Select the person you want to take the call.
Or
Select
and enter a phone number. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111. - To transfer the call without any introduction, select Transfer to <contact name>.
Or
To announce the call before you transfer it, select Call first. Speak to the person you want to transfer the call to and select Transfer.
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