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Vodafone One Net Business
What is One Net Receptionist?
One Net Receptionist is a One Net Business application that runs in your web browser. It lets you direct incoming calls to the right destinations in your organisation as efficiently as possible.
Read more about One Net Receptionist >
Explore One Net Receptionist
Answering calls
You can answer calls automatically or with a single click or tap in your call console or in the notification window that pops up when you receive a call. You can answer calls on behalf of your colleagues if they are busy.
Read more about answering calls in One Net Receptionist >
Transferring calls
You can transfer calls to your colleagues or to different destinations, such as a call centre queue or auto-attendant. If the person you want to transfer the call to is already on a call, you can place the new call against their phone so they can answer it when they're free.
Read more about transferring calls in One Net Receptionist >
Finding contacts
As a receptionist, you need to find contacts easily so you can transfer calls to the right destination as quickly as possible. One Net Receptionist provides several ways to view, organise and search your contacts.
You can set up your most frequently-used contacts so you can see their call status and check whether they're available to take a call.
Read more about finding contacts in One Net Receptionist >
Working with One Net Call Centre
If One Net Receptionist is integrated with One Net Call Centre and you are assigned to a call centre as an agent or supervisor, you can monitor call centre queues and manage call centre calls from One Net Receptionist. You can answer calls from the queue, transfer calls to different destinations, move them to another queue or change their priority.
Read more about working with One Net Call Centre in One Net Receptionist >
How to...
Find out how to do some of the most common tasks:
- Change your One Net Receptionist password and settings
- Manage your calls in One Net Receptionist
- Manage your call history in One Net Receptionist
- Manage your contacts
- Manage calls in Call console
- Transfer a call
Let's talk about One Net Business
Give us a call and find out what we can do to help your business reach its full potential.