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Administration
One Net Business administration
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First steps for administrators
About One Net Business administrators
One Net Business provides two levels of administration: enterprise and site. An enterprise administrator oversees the whole organisation and can manage the users and services at any of the sites. A site administrator manages the users and services for their site. Sites can be divided into smaller departments to make them easier to manage. Both enterprise and site administrators can manage departments.
Read about administration in One Net Business >
The steps you need to take depend on whether you are an enterprise or site administrator.
First steps for enterprise administrators
If you are the enterprise administrator for your organisation, there are a number of steps to take to prepare the One Net Business service before everyone starts to use it.
Registering and logging in
You will receive an email from One Net Business with instructions on how to register with the system. Once you have registered, you can log in to One Net Manager with your username and password.
One Net Manager is a self-care web portal that lets you set up and manage your One Net Business service.
Checking organisation information
Information for enterprise administrators
You should check that the contact information is correct and that the right services and licence packs are authorised for your organisation.
To check your organisation information in One Net Manager
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Select Unternehmensprofil > Unternehmensinformationen > Kontaktinformationen.
Check the organisation address and your contact details. You can change this information if it's not correct.
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Select Unternehmensprofil > Unternehmensinformationen > Dienst-Autorisierungen.
Check that your organisation has the correct services authorised. Contact your One Net Business representative if not.
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Select Unternehmensprofil > Unternehmensinformationen > Teilnehmer-Typ-Nutzung.
Check that your organisation has the correct service packs authorised. Contact your One Net Business representative if not. If Vodafone has created the user accounts for your organisation, you can see how many packs are currently in use.
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Select Unternehmensprofil > Benutzerbericht .
If you want to see a list of the users assigned to your One Net Business service, you can run a report for a single site or for the whole organisation. Select Teilnehmer-Typen und zusätzliche Dienste einschließen, die Benutzern zugewiesen wurden if you also want to see the services assigned to each user.
Setting up a call flow
Information for enterprise administrators
One Net Business is fully customisable to provide the call flow that best serves your organisation and your customers.
See some examples of call flows for differently sized organisations >
Creating site administrators
Information for enterprise administrators
You can add and delete site administrators for each of your organisation's sites.
Creating a number plan for virtual extensions
Information for enterprise administrators
With One Net Business, you can use virtual extensions to contact people both inside and outside your organisation. A virtual extension is a number that isn't a real phone number but can be mapped to a real phone number. When you dial a virtual extension, One Net Business connects the call to the real phone number.
Virtual extensions must be unique in the organisation, so you need to set up a numbering plan to assign different ranges of numbers to each site. You should then notify the site administrators of the numbers that they can use as virtual extensions.
You might want to use internal virtual extensions during the migration to One Net Business so that users can be contacted on their old extension numbers during the transition period.
Read about assigning alternative numbers to a user >
You can use external extensions for people who are contacted frequently in other organisations, such as clients, suppliers, partners or subcontractors. These contacts appear in your company's main phone book and can be called by dialling their extension number rather than their full phone number.
First steps for site administrators
If you are a site administrator for your organisation, there are a number of steps to take to prepare the One Net Business service for the users assigned to the site.
Registering and logging in
You will receive an email from One Net Business with instructions on how to register with the system. Once you have done this you can log in to One Net Manager with your username and password.
One Net Manager is a self-care web portal that lets you set up and manage your One Net Business service.
Checking users and site services
Information for administrators
As a site administrator, you are responsible for managing the users and services for your site using One Net Manager.
Read about managing site services >
Your One Net Business service may already have users and site services, such as auto-attendants, set up. If so, you can check these using the dashboard.
Read about using the site dashboard in One Net Manager >
Contact your One Net Business representative if you have any questions about the users and site services listed in the dashboard.
Adding users
Information for administrators
You can add new users if they have not been created during the provisioning process.
Adding and updating site services
Information for administrators
The following articles describe the site services available in One Net Business and explain how to add or change these services in One Net Manager.
Setting up user services
Information for administrators
There are some user services that need to be set up by an administrator in One Net Manager. For example, a user may want you to program the buttons on their desk phone or an executive may want to share their line with one or more assistants. The following articles describe these tasks.
- Managing mobility settings >
- Sharing a user's line with another user >
- Overriding forwarding site calls >
- Assigning alternative numbers to a phone >
- Changing call centre agent settings >
You can also set up other services on behalf of users.
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