Deutschland - English Deutschland 
Ireland
UK Requirements for One Net Business applications
When you receive an incoming call, a window opens displaying the caller's name or number and the options available for answering the call.
You can see the name of the person calling you if they are on your My Contacts list.
You can also configure the One Net app to display the name of the person calling you if they are on your device's contact list or in your organisation's directory.
Video calls are available only on PC and Mac®.
Select one of these options:
to answer the call and speak to the caller.
to open a video call window and answer the video call. This option is only available if the caller makes a video call.
to answer the call and open a chat window with the caller. 
or close the call window to reject the call.
Select one of these options:
to answer the call and speak to the caller. or close the call window to reject the call.
This feature is available only on PC and Mac®.
You can have one active call at a time. You can accept a new incoming call when you are already on a call, but you need to confirm that you want the first call to be put on hold.
to put a call on hold.
This feature is available only on PC and Mac®.
With the One Net app, you can also answer and put on hold calls you receive in One Net Call Centre and One Net Receptionist.
When you receive a call to your One Net Call Centre or One Net Receptionist, you also get an incoming call notification in the One Net app. You can answer, hold or end the call from the One Net app. The status of the call updates in all your applications.
This feature is available only on PC and Mac®.
You can also use the One Net app to answer calls ringing on your desk phone.
When you receive a call on your desk phone while you are logged in to the One Net app on your PC or Mac®, you see a desktop notification coming up on the screen. You can use the notification window to answer or decline the call.
This feature is available only on PC and Mac®.
You can use settings on your headset to automatically answer all incoming calls.
To answer calls automatically
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
Did you find this article useful?
Yes
No
Thanks for your feedback.
