Your voicemail options
You can activate or deactivate your voicemail service, and set up options such as when calls are sent to voicemail, how to access your messages and whether to receive an email notification when you have a message.
If you want to give callers the option of transferring to another number as well as, or instead of, leaving a message, you can provide the number to transfer to.
If you are assigned to a hunt group or call centre, your personal settings for forwarding calls (including forwarding to voicemail) are not taken into account for incoming calls distributed by this hunt group or call centre.
In such case, you can use One Net Anywhere or One Net Mobility for forwarding calls instead.
To choose when to send calls to voicemail
- Select Anrufdienste > Mailbox-Verwaltung > Bearbeiten.
- Select Alle Anrufe an Mailbox senden if you want all callers to be diverted to voicemail.
- Select Anrufe bei Besetzt an Mailbox senden if you want callers to be diverted to voicemail if you're already on a call or have enabled do not disturb.
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Select Unbeantwortete Anrufe an Mailbox senden if you want callers to be diverted to voicemail if their calls aren't answered within a certain number of rings. You can choose the number of rings when you set up your greeting messages.
Read about setting up greeting messages >
Forward call settings take precedence over voicemail settings
For example, if you select options to forward unanswered calls to a number and to send unanswered calls to voicemail, your unanswered calls are forwarded to the number you entered.
To receive your voicemail messages on your phone
- Select Anrufdienste > Mailbox-Verwaltung > Bearbeiten.
- Select Nachrichtenspeicher verwenden.
- Select Anzeige für wartende Mailboxnachrichten verwenden if you want your phone to indicate that you have a message, for example using an envelope icon.
- Select Ein for E-Mail-Empfängeradresse für Benachrichtigungen zu neuer Nachricht if you want to be notified by email that you have a new voicemail and enter the email address.
- Select Ein for Kopie der Nachricht als E-Mail Anhang versenden: if you want the notification email to be copied to another email address and enter the email address.
To receive your voicemail messages by email
- Select Anrufdienste > Mailbox-Verwaltung > Bearbeiten.
- Select An diese E-Mail-Adresse umleiten and enter the email address.
- Select Ein for E-Mail-Empfängeradresse für Benachrichtigungen zu neuer Nachricht if you want to be notified by email that you have a new voicemail and enter the email address.
- Select Ein for Kopie der Nachricht als E-Mail Anhang versenden: if you want the notification email to be copied to another email address and enter the email address.
To set up an alternative number for callers
You can give callers the option of transferring to another number as well as, or instead of, leaving a message.
- Select Anrufdienste > Mailbox-Verwaltung > Bearbeiten.
- Select Ein for Bei „0“ umleiten an Rufnummer: and enter the required phone number. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
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