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Forwarding selected calls
About forwarding selected calls
If you want more control over forwarding your incoming calls, you can set up rules that automatically determine what happens with calls that meet your criteria.
Learn more about forwarding your calls >
For example, you can:
- Forward calls from a specific number
- Forward calls on selected days of the week
- Decide which of your phone numbers use selective forwarding
You can create multiple sets of call forwarding rules.
Calls are forwarded only when they meet all the of the specified criteria.
Forwarding selected calls
To forward calls from a specific number
- Select Anrufdienste > Selektive Anrufumleitung > Bearbeiten.
- Enter the default number you want to forward your calls to. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111. This number will be used unless you specify another number in the rules you set up.
- Select Dienst ist aktiv to turn the service on.
- Select Klingelzeichen abspielen, wenn ein Anruf umgeleitet wird if you want to hear a brief ring tone and see details of the caller on your desk phone each time your phone forwards a call.
Desk phones only
The ring reminder only works on desk phones.
- Select Regel hinzufügen ... to enter the criteria for when forwarding selected calls is active.
One Net Business forwards only calls that meet all the specified criteria.
- Select Anrufe von.
- Enter the number from which you want to forward calls.
- Select Speichern.
To create a call forwarding schedule
- Select Anrufdienste > Selektive Anrufumleitung > Bearbeiten.
- Enter the default number you want to forward your calls to. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111. This number will be used unless you specify another number in the rules you set up.
- Select Dienst ist aktiv to turn the service on.
- Select Klingelzeichen abspielen, wenn ein Anruf umgeleitet wird if you want to hear a brief ring tone and see details of the caller on your desk phone each time your phone forwards a call.
Desk phones only
The ring reminder only works on desk phones.
- Select Regel hinzufügen ... to enter the criteria for when forwarding selected calls is active.
One Net Business forwards only calls that meet all the specified criteria.
- Enter the Beschreibung for your set of rules.
- From Zeitplan, select when you want to forward your calls.
- Select Speichern.
Using multiple rules for a call forwarding schedule
When you create a call forwarding schedule, you can use multiple rules at the same time. However, if a rule applies, the subsequent rules are ignored. Create the rules in the following order:
- The rule related to less frequent events needs to be first in the list.
- The rule related to more frequent events needs to be last in the list.
For example, when you want to forward calls outside of business hours and during holidays, first add a rule for forwarding calls during holidays, and then add a rule for forwarding calls outside of business hours.
During holidays, the first rule will forward the calls, and the second rule will be ignored. Outside of business hours, if the first rule doesn't cover this period, the second rule will forward the calls.
To select which of your phone numbers use selective call forwarding
- Select Anrufdienste > Selektive Anrufumleitung > Bearbeiten.
- Enter the default number you want to forward your calls to. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111. This number will be used unless you specify another number in the rules you set up.
- Select Dienst ist aktiv to turn the service on.
- Select Klingelzeichen abspielen, wenn ein Anruf umgeleitet wird if you want to hear a brief ring tone and see details of the caller on your desk phone each time your phone forwards a call.
Desk phones only
The ring reminder only works on desk phones.
- Select Regel hinzufügen ... to enter the criteria for when forwarding selected calls is active.
One Net Business forwards only calls that meet all the specified criteria.
- Enter the Beschreibung for your set of rules.
- In Anrufe an, from the left table, select one (or more) of your phone numbers.
- Select Hinzufügen.
- Select Speichern.
About forwarding selected calls for a hunt group
To forward selected calls for a hunt group, make sure you meet the following requirements:
- You have selected which calls should be forwarded.
Learn more about forwarding selected calls to another number >
- You have created a call forwarding schedule that defines when you want to forward your calls.
- If required, you have activated your voicemail.
Using an auto-attendant
You can use an auto-attendant when forwarding calls for a hunt group.
For example, an auto-attendant can play a greeting message that describes your business hours, but does not allow the caller to leave a voicemail message. To set up this type of auto-attendant, select a personal greeting, but do not select any actions for the dialling menu.
Forwarding calls overnight or during holidays
If you want to forward calls during specific periods, such as overnight or during holidays, you must first set up schedules for those periods.
Example
Outside of business hours, you want to forward calls to the voicemail of a hunt group.
- Select Anrufdienste > Selektive Anrufumleitung > Ein.
- Select Bearbeiten.
- Select Regel hinzufügen ....
- Enter the Beschreibung for your set of rules.
- In Umleiten an, select An andere Rufnummer umleiten.
-
Enter the *55
<number>value for the voicemail of the hunt group.
You can't listen to calls forwarded to a voicemail of a hunt group, but you can receive the voicemail messages by email.
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