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Help & Support One Net Manager help Managing calls Receiving call notifications by email
Help & Support One Net Manager help Managing calls Receiving call notifications by email One Net Business Help & Support
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Receiving call notifications by email
You can choose to receive email notifications of your incoming calls, so you have a record of your calls and can see if you have missed any important calls. The email will contain the caller's identification (caller ID) information, such as name and number, depending on what data is available and the options you've set up for receiving caller information.
An extension for an external number has its own caller ID, which is displayed during calls instead of the person's external caller ID.
Read more about extensions for external numbers >
You can set up rules to define when call notification is activated and what types of call should trigger a call notification. At least one rule must be active for call notification to operate.
Learn more about using rules for activating services >
To set up call notifications
- Select Anrufdienste > Anruf-Benachrichtigungen per E-Mail empfangen > Bearbeiten.
- Enter the email address you want notifications sent to.
- Select Regel hinzufügen ... to enter the criteria for when call notification is active.
To stop call notifications
- Select Anrufdienste > Anruf-Benachrichtigungen per E-Mail empfangen > Deaktivieren.
Interaction with other services
Some of the other services you may be using can affect whether call notifications are sent when you receive a call.
|
Service |
Call notification sent? |
|---|---|
|
Assign alternative numbers |
Yes, for incoming calls to any alternative numbers assigned to you |
|
Reject anonymous calls |
No |
|
Automatic callback |
Yes, for the initial call and the call initiated by automatic callback |
|
Transfer call |
Yes |
|
Return transferred calls |
No |
|
One Net Call Centre |
No. When a user answers a queued call, a call notification is not sent |
|
Forwarding calls |
Yes, even if a call is forwarded because the destination is not reachable |
|
Call waiting |
Yes |
|
Pick up specific extension |
No |
|
Pick up or join call |
No |
|
Do not disturb |
Yes |
|
Forward site calls |
No |
|
Hunt group |
No. When a user takes a call as part of a hunt group, a call notification is not sent |
|
Push to talk |
Yes |
|
Accept selected calls |
Yes for accepted calls, no for blocked calls |
|
Reject selected calls |
Yes for accepted calls, no for blocked calls |
|
Voicemail |
Yes |
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