Main menu
One Net Business
One Net Business
Administration
System requirements
Requirements for One Net Business applications
You are here: Home 
Help & Support One Net Manager help Managing calls Setting options for call transfers
Help & Support One Net Manager help Managing calls Setting options for call transfers One Net Business Help & Support
One Net Manager help for users
Share
Print
Setting options for call transfers
You can transfer a call in several different ways:
|
Transfer type |
What happens |
|---|---|
|
Unannounced transfer |
You transfer the call to someone directly, without speaking to them. |
|
Announced transfer |
You put the call on hold while you call the person you want to transfer the call to. If they agree to take the call, you complete the transfer. |
|
Conference transfer |
You add someone to the call and have a three-way conversation before you transfer the call. |
Read more about forwarding calls >
With unannounced transfers, there's a risk that the call goes to a phone that isn't answered, sends the call to voicemail or automatically forwards the call elsewhere. Similarly, you can't be sure a call you've placed against a busy phone will be retrieved promptly. You can set up options to ensure that these calls don't get lost and that callers don't have to wait too long without speaking to someone.
To activate call transfer options
- Select Anrufdienste > Anruf weiterleiten > Bearbeiten.
-
Select from the following options:
Service option
What the option does when activated
Weiterleitungssperre für Weiterleiten ohne Rücksprache verwenden
After an unannounced transfer, the destination phone is not allowed to send the call to voicemail or forward it to another location.
Weiterleitungssperre für Weiterleiten mit Rücksprache verwenden
After an announced transfer, the destination phone is not allowed to send the call to voicemail or forward it to another location.
Rückgabe
If you transfer a call to a number that is not answered within a certain number of rings, the call returns to you. You can set the number of rings to between 2 and 20.
Bei Rückgabe: Wenn besetzt, wartet Anrufer
Lets you transfer a call to a busy phone. When the phone becomes free, an alert warns the person at that extension that the call is waiting. If the call remains unanswered beyond a time limit, the call returns to you. You can set the time limit to between 30 and 600 seconds.
If you activate this option, call forwarding won't work.
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
Contact us
Only for One Net Business administrators: contact us if you have any questions.
Did you find this article useful?
Yes
No
Thanks for your feedback.