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Help & Support Using One Net Business One Net Business voicemail Accessing voicemail One Net Business Help & Support
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Accessing voicemail
You can listen to your voicemail messages using your phone or the One Net app. You can also receive your messages as email attachments.
You can't access the voicemail of a hunt group to listen to voicemail messages, but you can receive the voicemail messages by email.
Accessing your voicemail from a phone
You can access your voicemail messages from any phone by calling the voicemail portal.
Read about the voicemail portal >
Accessing your voicemail with the One Net app
When someone leaves you a voicemail message, a notification appears in your One Net app. You can listen to your messages by opening a notification or view a log of received messages in the voicemail tab.
Read about accessing your voicemail with the One Net app >
Receiving voicemail messages as email attachments
If you have selected this option in One Net Manager, you can receive your voicemail messages as email attachments.
Read about managing your voicemail using One Net Manager >
When someone leaves you a voicemail message, you receive an email with a copy of the recording in a WAV file. You can download the file and listen to it on any device.
Accessing your old voicemail
We recommend using the One Net Business voicemail only.
If you've had a regular Vodafone contract for your mobile, you can still access your old mobile voicemail after One Net Business is activated. You also keep your old voicemail messages.
To check your old messages and/or configure the mailbox
- Dial <Vodafone mobile code> 55 <mobile number>, for example +49 172 55 1234567.
To leave a message
-
Dial <Vodafone mobile code> 50 <mobile number>, for example +49 172 50 1234567.
All calls forwarded to this number will be answered by the mailbox. The callers will be able to leave messages on the old voicemail.
Accessing someone else's voicemail
Accessing someone else's calls or voicemail is sometimes called barging.
You can access someone else's voicemail, for example, when they are on leave and you need to handle their voicemail messages. To access your colleague's voicemail, you need their extension and voicemail PIN.
Disable automatic login
To access someone else's voicemail, you need to disable the Automatisch beim Mailbox-Portal anmelden, wenn ich von meinem Telefon anrufe option first.
To access someone else's voicemail
- Dial the *86 feature access code.
- Dial *.
- Dial <location dialling code of the user's site> <the user's extension>#, for example, 567 1234#.
- Dial <the user's voicemail PIN> #.
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