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Help & Support One Net Manager help Managing calls Accepting or rejecting selected calls
Help & Support One Net Manager help Managing calls Accepting or rejecting selected calls One Net Business Help & Support
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Accepting or rejecting selected calls
About accepting or rejecting selected calls
If you want to control which incoming calls reach your phone, you can set up rules to select which calls to accept, which calls to reject or both.
For each rule, you need to specify the days and times when the rule applies and the types of phone number or the individual numbers that the rule accepts or rejects.
Learn more about rules for activating services >
Setting up multiple rules?
- Once a rule has been met, no further rules are checked.
- The rules for accepting calls are checked before the rules for rejecting calls.
Accepting selected calls
To create a rule to accept calls 
- Select Anrufdienste > Anruffilter > Bearbeiten.
- Select Regel hinzufügen ....
- Enter a name for the rule in the Beschreibung box. This helps you see at a glance who the rule applies to, for example, Family.
- By default, Anruf annehmen is selected, but you can choose Anruf nicht annehmen if you do not want to receive the calls specified by this rule.
- Enter the days and times that the rule is active by choosing time schedules and holiday plans.
When you save the new rule, it automatically becomes active.
To deactivate all accept rules
- Select Anrufdienste > Anruffilter > Deaktivieren.
To activate or deactivate individual accept rules
- Select Anrufdienste > Anruffilter > Anzeigen.
- Change the Aktiv setting for any of the listed rules.
Rejecting selected calls
To create a rule to reject calls
- Select Anrufdienste > Anrufe selektiv abweisen > Bearbeiten.
- Select Regel hinzufügen ....
- Enter a name for the rule in the Beschreibung box. This helps you see at a glance who the rule applies to, for example, Holiday.
- By default, Anruf abweisen is selected, but you can choose Anruf nicht abweisen if you want to receive the calls specified by this rule.
- Enter the days and times that the rule is active by choosing time schedules and holiday plans.
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When you save the new rule, it automatically becomes active.
To deactivate all reject rules
- Select Anrufdienste > Anrufe selektiv abweisen > Deaktivieren.
To activate or deactivate individual reject rules
- Select Anrufdienste > Anrufe selektiv abweisen > Anzeigen.
- Change the Aktiv setting for any of the listed rules.
Example rules
Sarah's rules for her holiday
Sarah from Sales and Marketing is going on holiday and only wants to receive calls from her boss and her family while she is away. She creates an accept selected calls rule using her personal holiday plan and the phone numbers for her boss and family members.
As Sarah already has a rule set up to reject all calls while she is on her lunch break, she now has the following active rules:
- Accept rule: calls from her boss and family for the duration of her holiday
- Reject rule: all calls on Monday to Friday between 1pm and 2pm
Although Sarah has restricted the calls that will reach her while she is on holiday, she may receive calls from her boss and family at lunchtime, as the second rule is not checked if the first rule is met. As Sarah doesn't want to take work calls at lunchtime, she decides to add another rule to reject her boss's calls at this time. As reject rules are checked after accept rules, Sarah adds another accept rule but this time with the Anruf nicht annehmen option selected.
Sarah now has the following active rules:
- Accept rule with Anruf nicht annehmen selected: calls from her boss between 1pm and 2pm
- Accept rule: calls from her boss and family for the duration of her holiday
- Reject rule: all calls on Monday to Friday between 1pm and 2pm
Now only calls from Sarah's family will reach her during the lunch period. When she returns from holiday, Sarah deactivates the two accept rules.
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