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One Net Business
One Net Business
Administration
System requirements
Requirements for One Net Business applications
Requirements for One Net Business applications
Schedules are used to select blocks of time during which a call service should be active, for example, when you set the business hours for a support desk.
There are two types of schedules: time and holiday.
The site time and holiday schedules serve two purposes:
Information for administrators
To add a site time schedule
When selecting site schedules to use in rules, users only see the name not the schedule times so make the name as informative as possible.
To add a site holiday schedule
You have the option to mark a holiday as recurrent. If you select this option, you can set a holiday to recur on the same dates indefinitely or up to a certain date. The recurrence feature only works with fixed dates. It cannot automatically track repeated holidays, such as the Easter public holiday, that change date over the years.
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