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Help & Support One Net Manager help Managing user services Setting up shared lines
Help & Support One Net Manager help Managing user services Setting up shared lines One Net Business Help & Support
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Setting up shared lines
A user may want to share their phone line with other users. All the phones sharing a line can ring when there's an incoming call to the shared number and can be used to make a call from that number. This arrangement is typically used for executives who have one or more assistants to manage their calls.
Read more about sharing lines >
Users can view who is sharing their line and change their shared line settings.
Read about sharing lines for users >
If you share your line with other users, activating Do Not Disturb blocks all incoming calls for those users too.
How many lines can a user share?
A user can only share another user's line if their phone has an available line. For example, a snom® 715 has four lines and a snom D725 has 12 lines. One line on the phone is used for a user's main One Net Business phone line. They can share three other lines if they have a snom 715 or 11 other lines if they have a snom D725.
Read about One Net Business devices >
Information for administrators
You can set up and manage shared lines on users' devices.
To view a user's shared lines
For administrators only
- If you're an enterprise administrator, select the required site.
- Select the required user from Benutzer.
- Select Anrufdienste > Shared Call Appearance > Anzeigen.
Primäres Gerät shows the user's One Net Business phone number and type of phone.
Geräte, die meine Leitung mitbenutzen shows any of the user's devices that are running the One Net app and the phone numbers of any users sharing the user's line. If you have made changes to the shared line settings for a desk phone, they take effect when the phone reboots. You can force a reboot by selecting Gerät zurücksetzen. If the phone is currently in use, it won't be rebooted until it is idle.
To share a user's line with another user
For administrators only
- If you're an enterprise administrator, select the required site.
- In the side menu on the left, from Benutzer, select the user whose line is to be shared.
- Select Geräte-Manager.
- On the image of the phone, select one of the line keys.
See the manufacturer's instructions if you don't know which one is the line key.
- From Typ, choose Leitung.
- Select the phone number of the user who is to share the line.
- Select Speichern.
To stop a user from sharing a line
For administrators only
- If you're an enterprise administrator, select the required site.
- In the side menu on the left, from Benutzer, select the user whose line is shared.
- Select Geräte-Manager.
- On the image of the phone, select the button assigned to a user whose line you want to stop sharing.
- From Typ, choose Keine.
- Select Speichern.
To change a user's shared line settings
- If you're an enterprise administrator, select the required site.
- Select the user whose line settings are to be changed from Benutzer.
- Select Anrufdienste > Shared Call Appearance > Bearbeiten.
- Set the following options:
|
Service option |
What the option does when activated |
|---|---|
|
Bei Click-to-Dial-Anrufen alle Endpunkte benachrichtigen |
If the user makes a call using Click-to-Dial, the incoming call rings on all devices sharing their line. |
|
Anruf-Übernahme von eigenen Geräten gestatten |
A call can be pulled from one device to another. If this option is disabled, the user cannot move calls between their devices, including those running the One Net app. |
|
Benachrichtigung zu geparkten Anrufen aktivieren |
Devices sharing the line show that the user has a parked call. This is only possible on devices that can display this information. |
|
Überbrückung zwischen Standorten gestatten |
Allows users sharing the line to join calls on the line. |
|
Mehrfachanrufe |
Allows users to have more than one call active at a time and be able to switch between them. This should not be disabled. |
|
Warnton bei Überbrückung |
If other users sharing the line can join calls, choose whether to have a warning tone when someone joins a call and whether the warning should be repeated periodically. |
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