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Help & Support One Net Manager help Managing user services Overriding forwarding site calls 
An administrator can use the forwarding site calls service to forward calls for some or all users at a site to a different phone number at certain times, for example out of business hours.
Read about forwarding site calls >
An administrator can override the site-wide settings for individual users. For example, the administrator might forward all site calls overnight. This situation would cause a problem if overnight calls to a particular individual need to be forwarded to a different number. In this case, the administrator could deactivate forwarding site calls for that user. Then they could use a user-level option, such as forward selected calls, to forward the user's calls to the correct number.
Information for administrators
To override the site-wide settings for a user
For administrators only
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