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Help & Support One Net Manager help Auto-attendants Adding and deleting auto-attendants
Help & Support One Net Manager help Auto-attendants Adding and deleting auto-attendants One Net Business Help & Support
One Net Manager help for administrators
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Adding and deleting auto-attendants
Information for administrators
An auto-attendant is an automated receptionist that answers calls with a greeting and a menu of dialling options.
An auto-attendant is created in a 'Pending' state. When Vodafone has activated the auto-attendant, it changes the state to 'Activated' and the auto-attendant can receive calls.
You can't delete an auto-attendant or modify its configuration settings until it is activated. However, you can set up the greeting and menu options, and configure any calling services that are assigned to it.
Adding an auto-attendant 
For administrators only
To add an auto-attendant
- If you're an enterprise administrator, select the required site.
- Select Benutzer einrichten.
- Select Benutzer hinzufügen.
- Select an available phone number.
- From the Lizenztyp list, select Auto-Attendant.
- Enter a name for the auto-attendant.
- From , select any call services you wish to add to the auto-attendant.
- Select Hinzufügen Auto-Attendant.
When adding an auto-attendant, you can assign a custom extension to it.
The pending auto-attendant appears in the list of users on the Benutzer einrichten page. When Vodafone has activated the auto-attendant, it changes the state to 'Activated' and the auto-attendant can receive calls.
You can set up the greeting and dialling menus while the auto-attendant's state is pending.
Setting up an auto-attendant >
Changing an auto-attendant's configuration
For administrators only
You can change the auto-attendant's phone number, name or assigned call services.
To change an auto-attendant
- If you're an enterprise administrator, select the required site.
- Select Benutzer einrichten.
- Find the auto-attendant you want to change and select Bearbeiten.
Deleting an auto-attendant
For administrators only
You can delete an auto-attendant when it is no longer needed. When it is deleted, the phone number becomes available immediately for reassignment.
To delete an auto-attendant
- If you're an enterprise administrator, select the required site.
- Select Benutzer einrichten.
- Find the auto-attendant you want to delete and select Bearbeiten.
- Select Benutzer löschen and confirm that you understand the delete cannot be undone.
- Select Benutzer löschen.
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