Deutschland - English Deutschland 
Ireland
UK Requirements for One Net Business applications
Help & Support One Net Manager help Park call settings and groups Managing park call groups 
Information for administrators
If the park call service is assigned to your site, you can set up park call groups so that calls can be parked against a group of users rather than an individual. The general park call settings apply to park call groups except you can choose a different hunt group as the alternative return call user for each park call group.
Read about park call settings >
A user can only park a call with the park call group that they belong to.
When a call is parked with a park call group, the system provides information to the user who has parked the call about the extension on which the call is parked. You can choose:
These settings apply to all park call groups set up for your site.
For each park call group, you can choose a hunt group to receive unanswered calls parked on the group. The call can be returned to the hunt group instead of the original user or only if the original user doesn't answer the returned call.
You must choose the users on your site to assign to the park call group. The order of the assigned users is the order the system uses when it searches for an available extension to park a call against. So, for example, you can place the busiest or most senior users at the end of the list so they won't have as many calls to deal with.
For administrators only
You can then add users to the park call group.
For administrators only
Only users not already assigned to a park call group appear in Verfügbare Benutzer.
For administrators only
For administrators only
The users in the group can be added to other park call groups if required.
Did you find this article useful?
Yes
No
Thanks for your feedback.
