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Help & Support One Net Manager help Park call settings and groups Managing park call groups
Help & Support One Net Manager help Park call settings and groups Managing park call groups One Net Business Help & Support
One Net Manager help for administrators
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Managing park call groups
Information for administrators
If the park call service is assigned to your site, you can set up park call groups so that calls can be parked against a group of users rather than an individual. The general park call settings apply to park call groups except you can choose a different hunt group as the alternative return call user for each park call group.
Read about park call settings >
A user can only park a call with the park call group that they belong to.
Additional settings for park call groups
When a call is parked with a park call group, the system provides information to the user who has parked the call about the extension on which the call is parked. You can choose:
- How long the system displays the extension on the user's phone
- Whether the user should hear an announcement of the parked extension.
These settings apply to all park call groups set up for your site.
Returning a call to a hunt group
For each park call group, you can choose a hunt group to receive unanswered calls parked on the group. The call can be returned to the hunt group instead of the original user or only if the original user doesn't answer the returned call.
Assigning users to a park call group
You must choose the users on your site to assign to the park call group. The order of the assigned users is the order the system uses when it searches for an available extension to park a call against. So, for example, you can place the busiest or most senior users at the end of the list so they won't have as many calls to deal with.
Managing park call groups
To add a park call group 
For administrators only
- If you're an enterprise administrator, select the required site.
- Select Standortdienste > Einstellungen und Gruppen zu „Anruf parken“.
- In Anrufpark-Gruppen, select Hinzufügen.
- Enter a name for the park call group.
- If you want to set up a hunt group to receive returned calls for this park call group, select the hunt group from Anruf an alternativen Benutzer zurückgeben.
- Select whether you want the hunt group to receive returned calls after first trying the parking user or instead of the parking user.
- Select Speichern.
You can then add users to the park call group.
To add or remove users
For administrators only
- If you're an enterprise administrator, select the required site.
- Select Standortdienste > Einstellungen und Gruppen zu „Anruf parken“.
- In Anrufpark-Gruppen, select the park call group you want to change from Gruppenname.
-
Search for users.
Only users not already assigned to a park call group appear in Verfügbare Benutzer.
- Move the users that you want to add to this park call group to Zugewiesene Benutzer.
- Move the names up or down the list so that users who should receive most calls are at the top of the list.
- If you want to remove users from the park call group, select the users in Zugewiesene Benutzer and move them to Verfügbare Benutzer.
To change park call group settings
For administrators only
- If you're an enterprise administrator, select the required site.
- Select Standortdienste > Einstellungen und Gruppen zu „Anruf parken“.
- In Einstellungen für geparkte Gruppenrufe, set Timer anzeigen to the number of seconds you want the system to display the extension on which the call is parked to the user who parked it.
- Select Ansage für geparktes Ziel aktivieren if you want the user who parked a call to hear the system announce the extension on which the call is parked.
To delete a park call group
For administrators only
- If you're an enterprise administrator, select the required site.
- Select Standortdienste > Einstellungen und Gruppen zu „Anruf parken“.
- In Anrufpark-Gruppen, select the park call group you want to delete from Gruppenname.
-
Select Löschen.
The users in the group can be added to other park call groups if required.
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