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Call centre agent - administrator settings

About call centre agent settings

Some call centre agent settings can only be changed by an administrator.

Joining call centres

To change whether a user is joined in a call centre

  1. If you're an enterprise administrator, select the required site.
  2. Select Anrufdienste > Call Center Agent > Callcenter anzeigen.

    Any call centres for which the user is an agent are listed.

  3. Select Beitreten for the call centre you want to change.

Changing agent settings

To change a user's agent settings

  1. If you're an enterprise administrator, select the required site.
  2. Select Anrufdienste > Call Center Agent > Bearbeiten.
  3. Enter your settings.
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