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About auto-attendants
An auto-attendant is an automated receptionist that answers calls with a greeting and a dialling menu of options. It transfers calls according to the options the callers select.
You can use auto-attendants to ensure that calls to your organisation are handled as efficiently as possible. For example, if the caller doesn't need to speak to a specific individual, the auto-attendant can transfer their call to a call centre queue or hunt group so that it will be answered by an available agent or team member.
An auto-attendant can handle calls for the whole organisation or for a specific site or department. You can set up a hierarchy of menus so the user is not presented with too many options in one go.
Designing an auto-attendant
Before you set up an auto-attendant, you should design the structure of menus and options that you need for answering calls to your organisation. If you need multi-level menus, you can create the submenus first and then join the menus together by associating keys with the action. Each submenu should have an option to return to the previous menu.
A dialling menu can include up to 12 options. For each option, you associate a phone key (0 to 10, * or #) with an action and, in some cases, a phone number. For example, you could associate the # key with the Weiterleiten mit Ansage action and the phone number 0111 2222. When a caller selects the # key, the auto-attendant transfers them to that number.
Options for changing the default greeting 
The default greeting is similar to the following script:
Welcome.
If you know your party's extension, press 1.
To use our automated name directory, press 2.
If you would like to speak with an operator, press 0.
Thank you for calling.
When you have designed and set up the auto-attendant, you can replace the default greeting with a greeting that is more suitable for your organisation and that matches your structure of menus and options. A greeting must not exceed five minutes.
Processing calls during and outside business hours
You can set up an auto-attendant so that callers receive the same message and dialling menu whenever they call. Or you can create an alternative message and menu for anyone who calls outside of business hours or during holiday periods.
Before you can limit a message and dialling menu to specific periods, you must record those periods as site time or holiday schedules.
Calling services
An auto-attendant can be assigned call services, such as voicemail. An administrator can set up these services in the same way as for normal users.
Read about adding and changing call services for an auto-attendant >
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