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Help & Support Using One Net Business Learn about One Net Business Standard features
Help & Support Using One Net Business Learn about One Net Business Standard features One Net Business Help & Support
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Standard features
Everything you’d expect from a business phone system, including call forwarding, hold messaging, call displays and voicemail features. Together these features ensure that your business calls can be managed professionally and no calls are missed.
You can find out more information about One Net Business features below.
Network classes of service
Network classes of service define which types of calls users can make. Administrators can select a class from a pre-defined list for each user.
Display caller number
This feature allows you to see the caller's number for incoming calls unless the caller has chosen to withhold their caller ID.
One Net Business users can withhold their name and number using One Net Manager.
Display caller ID (external)
This setting allows you to display your caller ID to people outside your organisation.
Display my caller ID for incoming calls (internal)
This setting allows you to display your caller ID to other people in your organisation.
Display my caller ID for incoming calls
This setting allows you to display your caller ID to the person calling you. It is sometimes referred to as connected line ID presentation (COLP).
Withhold my caller ID for incoming calls
You can also withhold your caller ID from being displayed to someone who's called you. This is sometimes called connected line ID restriction (COLR).
Withhold my caller ID for outgoing calls (external)
When you make a call, your name and number can be displayed to people who have caller identification features on their phones. You can choose to withhold this information when you call people outside your organisation.
You can withhold your caller ID in One Net Manager or using feature access codes. When you make a change to a setting, the setting is changed in your One Net Business service and applies across all your devices.
Forward calls
There are a number of situations when you may want to forward incoming calls to another number or to voicemail.
You can set up call forwarding for the following situations:
|
Feature |
Action |
|---|---|
|
Forward all calls |
Forwards any call to another number |
|
Forward when busy |
Forwards calls to another number when you're busy on a call or if you have activated another service that blocks incoming calls, for example, do not disturb |
|
Forward when unanswered |
Forwards calls to another number if you don't answer before the number of rings that you set as the limit |
|
Forward when unreachable |
Forwards calls to another number if technical problems prevent One Net Business from connecting a call to your phone |
|
Forward selected calls |
Forwards calls to another number if a call meets the criteria you have specified in one or more rules |
Read about forwarding calls to voicemail >
You can set call forwarding in any of the following applications or using feature access codes. When you make a change to a setting, the setting is changed in your One Net Business service and applies across all your devices.
Read about setting call forwarding in One Net Manager >
Read about setting call forwarding in the One Net app >
Read about setting call forwarding in One Net Call Centre >
Read about setting call forwarding in One Net Receptionist >
Read about using feature access codes >
You can also use feature access codes to forward calls in all One Net Business applications and on all devices.
Hold call
You can put a call on hold and make or answer another call. You can also switch between the active call and the call on hold. You can't put a caller on hold during a conference call.
If you hang up when you've got an active call and a call on hold, the caller who is on hold is reconnected to your device.
Make three-way call
With this feature you can include another person in an active call, setting up a three-way conference call.
Transfer call
If you answer a call and find out that the caller wants to speak to someone else, you can transfer the call to them. Transfers can be announced or unannounced.
With announced transfers, you speak to the person you want to transfer the call to and tell them who is calling. With unannounced transfers, you simply transfer the call.
Read about transferring calls in One Net app >
Return last call
To ensure all missed calls are returned quickly, you can call the last person who called you, without having to dial the number.
To use this feature, dial the *69 feature access code or press the assigned function button on your desk phone.
Redial last number
With this feature you can call the last dialled number or the number of the last received call without re-entering it.
To use this feature, dial the *65 feature access code or press the assigned function button on your desk phone.
Call waiting
If you receive a call when you are already on another call, you will hear a tone to indicate there is another call waiting. The new caller hears the normal ringing tone until the call is answered.
Do not disturb
If you don't want to be disturbed, you can block all incoming calls to your number. All your calls are then forwarded to another number or to your voicemail, depending on the options you've set up for handling busy calls.
You can set do not disturb in any of the following applications or using feature access codes. When you make a change to a setting, the setting is changed in your One Net Business service and applies across all your devices.
Read about blocking calls using One Net Manager >
Read about blocking calls using the One Net app >
Read about blocking calls using One Net Call Centre >
Call history
Use this feature to view details of the calls you have made, received and missed. The call log includes the name and number of the other person and the time of the call.
Voicemail
Your One Net Business voicemail records messages from callers if you're unavailable or already on a call.
With voicemail, you can:
- Access your voicemail from all your One Net Business devices and from other phones, such as your home phone
- Play personalised greetings to callers when you're busy or unavailable
- Receive an email notification whenever a voicemail message is recorded for you
- Let callers transfer to another number and/or leave a message
- Send your voicemail messages to other people using distribution lists
You can set up your voicemail options in One Net Manager. You can access your voicemail messages using the One Net app, preprogrammed buttons on your phone or with feature access codes.
Accessing your old voicemail
We recommend using the One Net Business voicemail only.
If you've had a regular Vodafone contract for your mobile, you can still access your old mobile voicemail after One Net Business is activated. You also keep your old voicemail messages.
To check your old messages and/or configure the mailbox
- Dial <Vodafone mobile code> 55 <mobile number>, for example +49 172 55 1234567.
To leave a message
-
Dial <Vodafone mobile code> 50 <mobile number>, for example +49 172 50 1234567.
All calls forwarded to this number will be answered by the mailbox. The callers will be able to leave messages on the old voicemail.
Read about setting up voicemail in One Net Manager >
Prevent diversions
This feature turns off any services that redirect unanswered calls.
For example, if a line is normally set to start picking up voicemail after two unanswered rings, this setting prevents calls from being transferred to voicemail, and the phone keeps ringing.
To use this feature, dial the *80 feature access code, followed by the phone number. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
Block intrusions
Some One Net Business users may be able to join in with other users' calls. If you don't want anyone to join your calls, you can stop this from happening.
You can block intrusions using One Net Manager. When you make a change to a setting, the setting is changed in your One Net Business service and applies across all your devices.
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
Contact us
Only for One Net Business administrators: contact us if you have any questions.
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