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Transferring calls
You can transfer calls in several different ways in One Net Receptionist.
|
Transfer type |
What happens |
|---|---|
|
Unannounced transfer |
You transfer the call to someone directly, without speaking to them. |
|
Announced transfer |
You call and speak to the person you wish to transfer the call to and then transfer the call. |
|
Conference transfer |
You add someone to the call to make a conference call and then leave. |
|
Transfer to queue |
You transfer the call to a queue in Queued calls. |
To transfer a call
As an unannounced transfer 
- When you are on a call, select a contact in .
- Select Txr.
As an announced transfer
- Call a contact.
- When you have finished speaking, select the original call from Call console.
- Move the pointer over the new call and select Txr.
As a conference transfer
- Call a contact.
- Select the original call from Call console.
- Move the pointer over the new call and select Conf. The two calls are removed from Call console and a new conference call appears in Conference call.
-
To leave the conference call, select Leave from Conference call
Or
If you want to rejoin the call later, select Hold from Conference call.
To a busy contact
If the contact you want to transfer the call to is busy, you can place the call against their number until they are free to take it. If the contact doesn't answer within a certain time, the call is returned to Call console.
- Select the call in Call console.
- Move the pointer over the contact in .
- Select Camp for that contact.
To a number that is not a contact
- Select the call in Call console.
- Enter a number and select Transfer.
To voicemail
You can transfer the call to a contact's voicemail or to your own.
- Select the call in Call console.
- In , select the contact or your own entry if you want to transfer the call to your voicemail.
- Select Voicemail.
To transfer an incoming call to voicemail from a call notification, select 
.
To a queue
- Select the call in Call console.
- Select a queue in Queued calls.
-
Select Txr.
The call is placed at the bottom of the selected queue.
To your hunt group
You can request that a call is transferred to someone in your hunt group. One Net Receptionist uses the call distribution rules to find a contact to transfer the call to. If the contact doesn't answer within a certain time, the call is returned to Call console.
- Select the call in Call console.
-
Select Park.
If the call can be transferred, it is removed from Call console.
To transfer a call with drag and drop
A quick way to transfer a call is to drag it from Call console to a contact in . When you do this, a green arrow appears and the contact you select expands so you can select the Txr button.
You can configure your system to transfer a call automatically when you drop it on a contact.
Learn how to transfer a call automatically when dropped on a contact >
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