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Help & Support Using One Net Business Learn about One Net Business Call centre and receptionist features
Help & Support Using One Net Business Learn about One Net Business Call centre and receptionist features One Net Business Help & Support
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Call centre and receptionist features
Learn about the features of One Net Business that support how you work with high volumes of calls.
Auto-attendant 
The auto-attendant automatically forwards calls to the required destination. The administrator can configure the feature and record personalised messages for the users.
Call centre editions
Call centres come in two editions: the Call Centre Basic edition and the Call Centre Standard edition. Each edition has a different level of features included. Your organisation can have a mixture of editions, so that each person gets the edition they need for their role.
The Call Centre Basic edition
Call Centre Basic is designed to support distribution of calls on a very simple level, for example, for a front-office employee. This edition is typically used as a queue for One Net Receptionist. Thanks to the on-hold music feature, you can play music or deliver informative messages to the callers. All incoming calls are automatically distributed to available agents.
Call Centre Basic is for agents only.
The Call Centre Standard edition
Call Centre Standard offers all the functionalities of Call Centre Basic and adds more advanced options. This edition offers flexible routing options to support common ways of distributing calls, for example, in call centres. Incoming calls are distributed automatically, based on the statuses of your agents.
With Call Centre Standard, supervisors can access One Net Call Centre to manage the agents.
One Net Receptionist application
One Net Receptionist is a One Net Business application that runs in your web browser. It lets you direct incoming calls to the right destinations in your organisation as efficiently as possible.
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