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Help & Support Using One Net Business Learn about One Net Business Group and team features
Help & Support Using One Net Business Learn about One Net Business Group and team features One Net Business Help & Support
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Group and team features
Learn about the features of One Net Business that support how you work in groups and teams.
Line monitoring
With this feature you can display the call status of up to eight selected One Net Business users.
Hunt group
A hunt group is a way to manage incoming calls in your organisation. With a hunt group, all calls to a particular number are distributed among a group of people. The distribution of the calls depends on the policy you apply to the hunt group.
Pickup call group
You can answer calls intended for another member of the same call group.
Forward site calls
All calls to a site can be forwarded to a specific destination, for example, an auto-attendant or a voicemail. You can activate and deactivate this feature manually or automatically for specific periods, such as overnight or on public holidays.
Park call
If you want to transfer a call to someone who's not likely to be at their desk, you can park the call on their phone. When you've notified the user that they have a call, they can retrieve the call from their phone, or from any other phone by retrieving it with their extension.
While the call is parked, the first user can make and receive calls and use other services as required. The first user can return the parked call if the other user does not retrieve it.
Instant group call
If you call a predefined group number, all the group members are called and included in a teleconference when they answer the call. A group can have maximum 20 members.
Intercept calls
With this feature, you can control how One Net Business deals with specific calls. You can set rules for incoming/outgoing calls for single users and whole groups of users. Depending on your settings, when a call is intercepted, One Net Business:
- Blocks the call.
- Plays a pre-configured announcement.
- Forwards the call to another One Net Business destination.
Executives and assistants
An executive can have a pool of assistants who can make and answer calls on their behalf. One Net Business provides some special features to support this.
For executives
You can choose whether to divert some or all of your calls to your assistants. For example, you could receive all external calls and divert all internal calls, or vice versa. For more flexibility, you can set up rules to filter calls. For each rule, you need to specify the days and times when the rule applies and the types of phone number or the individual numbers that the rule accepts or diverts.
You can configure the caller ID for diverted calls so your assistants can see, for example, the name of the original caller as well as your name so they know they are handling a call on your behalf.
You can screen and answer filtered calls on any of your own devices. If an assistant is taking a call on your behalf, you can join the call.
For assistants
You can be assigned to the pool for one or more executives. For each executive, you can:
- Receive their calls
- Make calls on their behalf
- Transfer a call to them that you received or made on their behalf
- Retrieve their held calls
- Join in their calls
- Opt in or out of the pool if the executive has enabled this option
Your voicemail and call forwarding services are not used for calls diverted from executives. However, you can transfer diverted calls to another number if required.
Read about setting up the executive and assistant service in One Net Manager >
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