Main menu
One Net Business
One Net Business
Administration
System requirements
Requirements for One Net Business applications
One Net Business Help & Support
Using One Net Business
Share
Print
Service codes
About service codes
Service codes are GSM codes you dial on a traditional mobile phone that has a keypad instead of a touch screen. As such, service codes allow you to use certain One Net Business features with no need for the One Net app or a desk phone.
You can use service codes to:
- Put calls on hold
- Set up conference calls
- Transfer calls
Using service codes
To use any of the service codes, you need to put a call on hold first.
To put a call on hold
- Dial 2 and select the call button.
To resume a held call
- Dial 1 and select the call button.
To start a conference call
- Dial 2 and select the call button to put a call on hold.
- Dial the number of the person you want to add as a second participant.
- While on call with the second participant, dial 3 and select the call button.
Now you're on call with the both participants.
- To add more participants, repeat steps 1 to 3.
You can add up to three participants altogether.
To remove participants from a conference call
- While on a conference call, dial 1.
- Dial one of the following:
- 1, to remove the first person you added to the conference call.
- 2, to remove the second person you added to the conference call.
- 3, to remove the third person you added to the conference call.
- Select the call button.
To transfer a call
- Dial 2 and select the call button to put a call on hold.
- Dial the number of the person you want to transfer the call to.
- Talk to your colleague. When you're ready, dial 4 to transfer the call.
You can also dial 1 to resume the original call.
Your number will be unavailable until the transferred call ends.
If you're using a desk phone, you can access any of the service codes features with One Net Business feature access codes (FACs), or with the desk phone's programmable buttons.
Read about One Net Business feature access codes >
If you're using a smartphone or a tablet, you can access any of the service codes features with One Net Business feature access codes, or with the One Net app.
Setting up service codes
For service codes to work, an administrator needs to disable Vodafone-basierte Anrufsteuerungsdienste verwenden in One Net Manager, while configuring your One Net Mobility settings.
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
Contact us
Only for One Net Business administrators: contact us if you have any questions.
Did you find this article useful?
Yes
No
Thanks for your feedback.