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Settings
When you first start using One Net Receptionist there are some setup tasks that you might need to do. You can do these tasks or change these settings later on if you want to.
The settings you can change vary, depending on what is enabled by your administrator.
General settings
To change your password
Password change affects all of your One Net Business products
When you change your password in One Net Receptionist, it changes everywhere in One Net Business.
- Select Settings > General > Change password.
-
Enter your old and new passwords.
Your password must be at least eight characters long and contain two of the following criteria:
- Upper case letters A-Z
- Lower case letters a-z
- Numbers 0-9
- Special characters !@#$%^&<>"*()_-+{}:;'?/\.,
Your password cannot contain the following:
- More than two identical characters in a row
- White spaces
Your password cannot be the same as your last three passwords.
You must change your password at least every six months.
- If you make a mistake, select Reset to clear the text boxes.
To choose the language for One Net Receptionist screens
You can choose the language to use in the One Net Receptionist screens or One Net Receptionist can automatically use the language set up for you in One Net Manager.
- Select Settings > General > Language.
-
Select the language you want from the list.
Or
Select Synchronise language with service profile.
To transfer a call automatically with drag and drop
To transfer a call, you can drag it to a contact. You can choose for the call to be transferred automatically when you drop it on the contact. If this option isn't selected, you have to select Txr to transfer the call.
- Select Settings > General > Drag and drop.
- Select Transfer the call automatically when it's dropped on a contact.
Application settings
To subscribe to call centre queues
You can choose which call centre queues to subscribe to. If a queue is dimmed then you can't subscribe to or unsubscribe from that queue. Ask your administrator if you need to make a change that you can't do yourself.
- Select Settings > Application > Queue subscriptions.
-
Select queues from the list.
Or
Select the check box in the header to select all queues.
To choose your availability for calls when just logged in
When you log in to One Net Receptionist, your availability for calls is set to Available by default. You can choose to log in as available or unavailable.
If you choose to be available, you can receive calls as soon as you log in.
- Select Settings > Application > Operator policies.
- Choose an availability option from the Post log in availability for calls list.
Service settings
To forward all your calls
If Forward all calls is listed on your Services page, you can forward all your calls to another number.
- Select Settings > Services.
- Select Forward all calls and select Active.
- Enter the phone number you want your calls forwarded to in the Forward to box. You can use digits and the - character. The phone number can begin with 0 or the + character, for example: +49 211-555-1111.
- If you want your desk phone to ring briefly and display details of the people who try to call you while you're forwarding your calls, select Ring splash.
To block all your calls
If Do not disturb is listed on your Services page, you can block all incoming calls. All your calls will be automatically transferred to your voicemail.
- Select Settings > Services.
- Select Do not disturb and select Active.
- If you want your desk phone to ring briefly and display details of the people who try to call you while you're blocking your calls, select Ring splash.
If you share your line with other users, activating Do Not Disturb blocks all incoming calls for those users too.
Plug-in settings
To activate call notifications
You can choose to receive notifications about incoming calls. If you do, a notification appears at the bottom of your screen whenever you receive a call.
- Select Settings > Plug-ins.
- Select Show notifications for calls.
- If you want to receive notifications, choose whether to receive them all the time or only when automatic answering is off.
- Select Focus window for incoming calls to restore the browser which is running One Net Receptionist if it is minimised when a call arrives.
Which browser are you using?
In Internet Explorer®, only one tab must be open in the web browser running One Net Receptionist.
Firefox® doesn't support the ability to restore the browser automatically if it's minimised when you receive a call.
To create a shortcut to One Net Receptionist on your desktop
You can create a shortcut on your desktop to make it easier to launch the One Net Receptionist application.
- Select Settings > Plug-ins > Program shortcuts > Add shortcut.
Email and chat settings
To set email and chat options
You can configure email and chat options in One Net Receptionist.
-
To set the email client, select Settings > Messaging and select your client from the list.
If you select custom SMTP server, you need to configure the required options or ask your administrator for help.
- If you want chat windows to be minimised when a chat starts, select Settings > Messaging > Open incoming instant messages in minimised windows.
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