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Chatting in One Net Call Centre
About chatting
Starting a chat
Adding a friend
Chat window
Your availability to chat
Availability icons
About chatting
A chat is an exchange of instant messages.
If your organisation has chat enabled, you can exchange instant messages. You can chat with any contact that also has chat enabled. Look for this icon 
next to their name.
Starting a chat
To chat with a contact or friend
- Select the contact or friend from any tab of , then select Chat.
Adding a friend
To add a contact to your friends list
- Select a contact from any tab of .
-
Select > Yes.
A friend request is sent to the contact. Until they accept your request,
shows next to their name.
Chat window
You can expand the chat window 
, add other people to the chat + and start a call from the chat window 
.
Your availability to chat
Your friends can see your availability to chat and your status message.
You can change your availability to chat and add a message for your friends at the top of One Net Call Centre, near your name.
When you change your availability or message in One Net Call Centre, it changes in all your One Net Business applications.
Your availability changes automatically to busy if you are on a call. This change happens in all your One Net Business applications.
Availability icons
|
Icon |
Meaning |
|---|---|
|
|
Available to chat |
|
|
Away |
|
|
Busy |
|
|
Not logged in |
|
|
Contact has the chat feature, but is not in your list of friends |
|
|
Friend request sent |
|
|
Edit chat status message |
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