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One Net Business Help & Support

One Net Call Centre help

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Quality control

There are several ways you can monitor the quality of service provided by your call centre.

Real time statistics

See an overview of statistics in real-time on the dashboard, for example, the average time a caller waits for a specific queue.

Viewing queue and agent statistics on the dashboard >

Reports

Generate reports that show a range of data about queues and agents.

Creating and scheduling reports >

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Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

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Only for One Net Business administrators: contact us if you have any questions.

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