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Quality control
There are several ways you can monitor the quality of service provided by your call centre.
Real time statistics
See an overview of statistics in real-time on the dashboard, for example, the average time a caller waits for a specific queue.
Viewing queue and agent statistics on the dashboard >
Reports
Generate reports that show a range of data about queues and agents.
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Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
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Only for One Net Business administrators: contact us if you have any questions.
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