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Icons and abbreviations
The icons and abbreviations that you see in One Net Call Centre depend on the edition that you have.
Icons
Some icons might be surrounded by a blue box. This means the option is active. For example, the call waiting button 
has a blue box to show that call waiting is active 
.
White or light-coloured icons are shown below in black.
|
Icon |
Meaning |
|---|---|
|
Call states |
|
|
|
This is the active call |
|
|
This call is on hold |
|
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This call is incoming |
|
|
This call is outgoing |
|
|
This conference call is active |
|
|
This conference call is on hold |
|
General controls |
|
|
|
Configure the settings for a specific area of One Net Call Centre |
|
|
Add or edit information |
|
|
Save contact to your Microsoft® Outlook® contacts list |
|
|
Next to your name: you have a voicemail message Next to a contact: you can leave a voicemail message for that contact |
|
|
Next to your name: all calls are blocked Next to a contact: do not disturb with calls |
|
|
Next to your name: all calls are forwarded Next to a contact: forwarding a call |
|
|
Add or edit your chat status message |
|
Controls in Call Console |
|
|
|
Open call history |
|
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Activate call waiting |
|
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Activate automatic answering |
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Open a web page that shows information about the active call |
|
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Request a call trace from Vodafone |
|
Controls in Queued Calls |
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The call was bounced |
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The call was reordered |
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The caller is listening to a message |
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The call is waiting to be answered |
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Normal service mode is active. Select to change the service mode. |
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Night service mode is active. Select to change the service mode. |
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Night service mode is overridden. Select to change the service mode. |
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Holiday service mode is active. Select to change the service mode. |
|
|
Forced forwarding mode is active. Select to change the service mode. |
|
Chat availability icons Chat availability icons can appear near your name to show your availability, or next to the name of a friend to show their availability. |
|
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|
Available to chat |
|
|
Away |
|
|
Busy |
|
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Not logged on |
|
|
Private - your contact is not available for calls or chats |
|
|
Your contact has the chat feature, but is not in your list of friends |
|
|
You sent a friend request to this contact |
|
Call availability icons |
|
|
|
Your contact's call status is unknown |
|
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Your contact is available for calls |
|
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Your contact's phone is ringing, or they are in wrap-up |
|
|
Contact is not available for calls |
|
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You are available for calls |
|
|
You are away or in wrap-up |
|
|
You are unavailable for calls |
|
Controls in Reporting |
|
|
|
Edit a report |
|
|
Delete a report |
Abbreviations
These abbreviations appear on buttons in One Net Call Centre.
|
Abbreviation |
Meaning |
|---|---|
|
Ans |
Answer |
|
Conf |
Conference |
|
DNIS |
Dialled Number Identification Service |
|
LDAP |
Lightweight Directory Access Protocol |
|
SM |
Silently Monitor current call |
|
SMN |
Silently Monitor Next call |
|
Tran |
Transfer |
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