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Viewing calls in call console
Incoming and outgoing calls appear in Call console.
Call console buttons, boxes and actions
A blue box around an icon means that the feature is active.
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Icon or option |
Meaning |
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View calls grouped by queue or in the default order. |
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View a list of missed, received and placed calls. You can call people back from Call history. |
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Choose your caller ID for the next outgoing call. |
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Send a request to trace the last released call to your service provider. |
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Answer calls automatically or manually. Caution: If your administrator has set your whole One Net Call Centre to automatically answer calls, don't activate this feature. If you're not sure, ask your administrator. |
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Activate or deactivate call waiting. Waiting calls appear in Call console. |
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Enter a number |
Enter a phone number that isn't in your contacts list. |
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Dial the number in Enter a number. |
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Redial |
Choose a number to call again from a list. |
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