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Keyboard shortcuts
There are some useful keyboard shortcuts you can use to complete tasks in One Net Call Centre.
|
Shortcut |
Action |
|---|---|
|
Esc |
|
|
/ |
Places the cursor in the Enter a number box |
|
? |
Places the cursor in the Search box |
|
Down Arrow |
Selects the next item in Call console or Queued calls |
|
Up Arrow |
Selects the previous item in Call console or Queued calls |
|
Page Down |
Selects the next page in Call console or Queued calls |
|
Page Up |
Selects the previous page in Call console or Queued calls |
|
1-9 |
Selects the first, second, and so on, call from the Call console |
|
Shift+1-9 |
|
|
Space bar |
|
|
. (full stop) |
Ends the call selected in Call console. |
|
Enter |
|
|
+ |
Transfers the call selected in Call console to the number entered in the Enter a number box |
|
S |
Opens Settings |
|
B |
Closes Settings and returns you to the home page |
|
R |
Opens Call history |
|
H |
Opens the information site |
|
D |
Supervisors only. Opens Dashboard. |
|
Shift+L |
Logs you out of One Net Call Centre |
|
Shift+A |
Changes your call availability to available |
|
Shift+U |
Changes your call availability to unavailable |
|
Shift+W |
Changes your call availability to wrap up |
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