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- Country
-
Deutschland
-
Ireland
-
UK
- Language
- Deutsch
- English
- Language
- English
- Language
- English
- Language
- English
Requirements for One Net Business applications
There are some useful keyboard shortcuts you can use to complete tasks in One Net Call Centre.
Shortcut |
Action |
---|---|
Esc |
|
/ |
Places the cursor in the Enter a number box |
? |
Places the cursor in the Search box |
Down Arrow |
Selects the next item in Call console or Queued calls |
Up Arrow |
Selects the previous item in Call console or Queued calls |
Page Down |
Selects the next page in Call console or Queued calls |
Page Up |
Selects the previous page in Call console or Queued calls |
1-9 |
Selects the first, second, and so on, call from the Call console |
Shift+1-9 |
|
Space bar |
|
. (full stop) |
Ends the call selected in Call console. |
Enter |
|
+ |
Transfers the call selected in Call console to the number entered in the Enter a number box |
S |
Opens Settings |
B |
Closes Settings and returns you to the home page |
R |
Opens Call history |
H |
Opens the information site |
D |
Supervisors only. Opens Dashboard. |
Shift+L |
Logs you out of One Net Call Centre |
Shift+A |
Changes your call availability to available |
Shift+U |
Changes your call availability to unavailable |
Shift+W |
Changes your call availability to wrap up |
Talk to the One Net Business administrator in your company. They understand your system best.
Only for One Net Business administrators: contact us if you have any questions.
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