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Help & Support One Net Call Centre Managing agents Changing an agent's availability for calls
Help & Support One Net Call Centre Managing agents Changing an agent's availability for calls One Net Business Help & Support
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Changing an agent's availability for automatically distributed calls
If an agent is spending too much time unavailable for calls or in wrap up, or if you want to allow them more time to sort out an issue, you can change their availability for calls.
To change an agent's availability for automatically distributed calls
- From the Agents tab of , select an agent.
- Select .
-
Select an availability option from the list.
The agent's availability changes. They can see the icon change next to their name, but are not notified of the change in any other way.
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