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Managing agents
In One Net Call Centre, supervisors can manage agents that are assigned to them.
The ways you can manage agents vary depending on your configuration.
Monitor your agents
You can see how your agents are working in and on the dashboard.
Read about monitoring the agents assigned to you >
Provide support and assistance
You can help your agents with problems and with their workload in several ways.
Read about providing support and assistance >
Manage your agents' calls
You can move calls and answer calls for your agents and directly from queues.
Read about managing agents' calls >
Change your agents' availability for automatically distributed calls
You can make an agent available or busy as needed.
Read about changing an agent's availability for calls >
Manage your agents' queue subscriptions
You can subscribe and unsubscribe agents to queues as needed.
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