One Net Business Help & Support

One Net Call Centre help

Share button
Share
Print button
Print

Managing calls in One Net Call Centre

Note

To make and receive calls, you must be logged in to the One Net app or your desk phone.

Call console

Incoming and outgoing calls appear in Call console. You can handle your calls and activate and deactivate call settings in Call console.

Read about Call console >

Conference calls

You can have conference calls with three or more people.

Read about conference calls >

Transferring and escalating calls

You can transfer calls to your colleagues and to external numbers.

Read about transferring calls >

Viewing information about calls

You can choose to get a notification at the bottom of the screen when you receive a call. During a call you can open a webpage that shows information about the call. You can also choose to always open a webpage.

Read about viewing information about calls >

Forwarding and diverting calls

If you are busy or working remotely, you can forward your calls to another number or divert them to voicemail.

Read about forwarding and diverting calls >

Malicious calls

If you get a malicious call, you can ask Vodafone to trace the call for you.

Read about malicious calls >

Managing agents' calls

Supervisors can manage their own calls, and the calls of the agents that are assigned to them.

Read about managing agents' calls >

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Sorry. The page could not be found.

See more results

Language selector

Main menu

Print and share

Vodafone

User feedback

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print