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Managing your contacts
allows you to search, manage, call and chat to your contacts, and view their availability for chats and calls.
See an overview of your contacts list
Adding a contact from Microsoft Outlook
Overview of contacts
|
Part of contacts list |
Purpose |
|---|---|
|
|
|
|
Search |
Enter part or all of a name in the Search box and press the Enter key. Use the All phone books list to filter the search. |
|
Enterprise |
Lists all the contacts in your organisation. |
|
Common |
Lists commonly used contacts. This list is configured by your administrator. |
|
Personal |
Lists your personal contacts. You can add, edit, delete and call your personal contacts. |
|
Agents |
Lists the agents assigned to you. You can add agents to this list if they are subscribed to the same queues that you are. |
|
Speed dial |
Lists numbers that you can speed dial. You can add speed dial numbers, and you may have a list configured by your administrator. Your speed dial numbers are available in all your Vodafone One Net Business products. |
|
Queues |
Lists the central numbers for all the queues you are subscribed to. |
|
Friends |
Lists contacts that you are friends with. You can see your friends' availability for chat. To be friends with a contact you must send or receive a friend request. When you add a friend in One Net Call Centre, they are added to your friends list in other One Net Business applications, for example, the One Net app. |
|
|
Lists all your contacts. |
To add a caller to your Microsoft Outlook contacts list
If Microsoft Outlook is open, you can save the contact details of a caller to your Outlook contacts list during a call.
-
From the call notification at the bottom of the screen, select
.
- Follow the prompts in Outlook to save the contact.
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