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Monitoring contacts
With One Net Receptionist, you can monitor the call status of selected contacts so you can see whether they are available for calls. Your administrator might set up these contacts for you, or you can set them up yourself in One Net Manager. Any changes you make using One Net Manager appear in One Net Receptionist when you next log in.
Learn about setting up contacts to monitor in One Net Manager >
The selected contacts appear in your Favourites directory.
When you're monitoring a contact, their Status button shows their availability for calls. You can see the status of your monitored contacts in your Enterprise, Search and custom directories as well as in Favourites.
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Icon |
Status |
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Private - your contact is not available for calls |
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Your contact is available for calls |
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Your contact's phone is ringing |
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Your contact is away |
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Your contact is on a call or in a meeting |
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Your contact does not want to be disturbed |
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Your contact is forwarding all calls |
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You aren't monitoring this contact |
Tool Tips
If you move the pointer over a contact's status button, you can see more information about the contact's status.
To monitor a contact on a temporary basis
You can also monitor the call status of other contacts on a temporary basis. These contacts appear in your Monitored contacts directory.
You can only monitor regular users, not call centre queues or groups such as a hunt group.
- From the Enterprise directory, select the Status button for the contact you want to monitor.
There may be a short delay before the Status button changes to show the contact's availability for calls.
Limited number of monitored contacts
Your administrator defines how many contacts you can monitor on a temporary basis. If you select to monitor another contact when you're already monitoring the maximum number, One Net Receptionist will stop monitoring the contact that's been monitored for longest.
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