Close

One Net Business Help & Support

Device help

Share button
Share
Print button
Print

Making and answering calls on a desk phone

Making calls on a desk phone

There are a number of ways you can make a call on your desk phone. You can select contacts from your company's main phone book or from your personal phone book.

Read more about phone books >

You can make a call using the handset, the headset or the phone speaker.

Option

How to make a call

Make a call with the handset
  1. Pick up the handset.
  2. Enter or select the phone number.
  3. Press .

Or

  1. Enter or select the phone number.
  2. Pick up the handset.

Make a call with the headset
  1. Enter or select the phone number.
  2. Press .

Make a call with the phone speaker
  1. Enter or select the phone number.
  2. Press the speaker button.

You can enter or select the phone number you want to dial using one of the following options:

Option

How to enter the number

Return the last call
  • If your screen shows that you missed a call, press the right arrow button.
Call any number
  • Enter the phone number using the keypad.

Call a contact in your personal phone book
  1. Press the function key below the directory icon.

    On snom D765 desk phones, the directory icon is .

  2. Select Personal address book.
  3. Scroll to the contact you want to call.

    Or

    Enter the first letters of the name on the keypad.

  4. Press .

Call a contact in your company’s main phone book
  1. Press the function key below the directory icon.

    On snom D765 desk phones, the directory icon is .

  2. Select One Net Directory.
  3. Scroll to the contact you want to call.

    Or

    Enter the first letters of the name on the keypad.

  4. Press .

Redial a number
  1. Press .
  2. Scroll to the contact you want to call.
  3. Press .

Dial a number from your call history
  1. Press the right arrow key to open the missed calls history.

    Or

    Press the left arrow key to open the received calls history.

    Or

    Press to open the dialled calls history.

  2. Scroll to the contact you want to call.
  3. Press .
Note

Setting programmable keys to perform common actions

You can configure the programmable keys on your desk phone to perform common actions, for example, redialling or returning your last call.

Read about personalising your desk phone >

You can make a call using the handset, the headset or the phone speaker.

Option

How to make a call

Make a call with the handset
  1. Pick up the handset.
  2. Enter or select the phone number.
  3. Press .

Or

  1. Enter or select the phone number.
  2. Pick up the handset.

Make a call with the headset
  1. Enter or select the phone number.
  2. Press .

Make a call with the phone speaker
  1. Enter or select the phone number.
  2. Press .

You can enter or select the phone number you want to dial using one of the following options:

Option

How to enter the number

Return the last call
  • If your screen shows that you missed a call, press the right arrow button.
Call any number
  • Enter the phone number using the keypad.

Call a contact in your personal phone book
  1. Press .
  2. Select the name.

    Or

    Enter the first letters of the name on the keypad.

  3. Press .

Call a contact in your company’s main phone book
  1. Pick up the handset.

    Or

    Press .

  2. Press the function key below .
  3. Select One Net Directory.
  4. Scroll to the contact you want to call.

    Or

    Enter the first letters of the name on the keypad.

  5. Press .

Redial a number
  1. Press .
  2. Scroll to the contact you want to call.
  3. Press .

Dial a number from your call history
  1. Press the right arrow key to open the missed calls history.

    Or

    Press the left arrow key to open the received calls history.

    Or

    Press to open the dialled calls history.

  2. Scroll to the contact you want to call.
  3. Press .
Note

Setting programmable keys to perform common actions

You can configure the programmable keys on your desk phone to perform common actions, for example, redialling or returning your last call.

Read about personalising your desk phone >

You can make a call using the handset, the headset or the phone speaker.

Option

How to make a call

Make a call with the handset
  1. Pick up the handset.
  2. Enter or select the phone number.
  3. Press the Dial soft key or OK.

Make a call with the headset
  1. With the headset connected, press .
  2. Press the line key.
  3. Enter or select the phone number.
  4. Press the Send soft key.

Make a call with the phone speaker
  1. Press .
  2. Enter or select the phone number.
  3. Press the Send soft key.

You can enter or select the phone number you want to dial using one of the following options:

Option

How to enter the number
Call any number
  • Enter the phone number using the keypad.

Call a contact in your personal phone book
  1. Press the Directory soft key.
  2. Select All Contacts or select a specific contact group.
  3. Press the OK soft key.
  4. Press or to find the number you want to dial.
  5. Press the Dial soft key or OK.

Redial the last dialled number
  • Press twice.

Dial a number from your call history
  1. Press .
  2. Press or to find the number you want to dial.
  3. Press the Dial soft key or OK.
Note

Setting programmable keys to perform common actions

You can configure the programmable keys on your desk phone to perform common actions, for example, redialling or returning your last call.

Read about personalising your desk phone >

You can make a call using the handset, the headset or the phone speaker.

Option

How to make a call

Make a call with the handset
  1. Pick up the handset.
  2. Enter or select the phone number.
  3. Press the Send soft key.

Make a call with the headset
  1. With the headset connected, press .
  2. Enter or select the phone number.
  3. Press the Send soft key.

Make a call with the phone speaker
  1. Press .
  2. Enter or select the phone number.
  3. Press the Send soft key.

You can enter or select the phone number you want to dial using one of the following options:

Option

How to enter the number
Call any number
  • Enter the phone number using the keypad.

Call a contact in your personal phone book
  1. Press the Directory soft key.
  2. Select All Contacts or select a specific contact group.
  3. Press the OK soft key.
  4. Press or to find the number you want to dial.
  5. Press the Send soft key or OK.

Redial the last dialled number
  • Press twice.

Dial a number from your call history
  1. Press .
  2. Press or to find the number you want to dial.
  3. Press the Dial soft key or OK.
Note

Setting programmable keys to perform common actions

You can configure the programmable keys on your desk phone to perform common actions, for example, redialling or returning your last call.

Read about personalising your desk phone >

You can make a call using the handset, the headset or the phone speaker.

Option

How to make a call

Make a call with the handset
  1. Pick up the handset.
  2. Enter or select the phone number.
  3. Press the Send soft key.

Make a call with the headset
  1. With the headset connected, press .
  2. Enter or select the phone number.
  3. Press the Send soft key.

Make a call with the phone speaker
  1. Press .
  2. Enter or select the phone number.
  3. Press the Send soft key.

You can enter or select the phone number you want to dial using one of the following options:

Option

How to enter the number
Call any number
  • Enter the phone number using the keypad.

Call a contact in your personal phone book
  1. Press the Directory soft key.
  2. Select All Contacts or select a specific contact group.
  3. Press the OK soft key.
  4. From the screen, select the number you want to dial.
  5. Press the Send soft key or OK.

Redial the last dialled number
  • Press twice.

Dial a number from your call history
  1. Press .
  2. From the screen, select the number you want to dial.
  3. Press the Send soft key.
Note

Setting programmable keys to perform common actions

You can configure the programmable keys on your desk phone to perform common actions, for example, redialling or returning your last call.

Read about personalising your desk phone >

You can use feature access codes for making and managing calls from your desk phone. The table below shows some of the available feature access codes.

See the full list of feature access codes >

Option

How to use
Rückruf
  • Dial the feature access code *69.

Wahlwiederholung

  • Dial the feature access code *65.

Anruf mit Flash halten

  • Dial the feature access code *22.

Answering calls on a desk phone

When you receive a call on your desk phone, you can answer it with the handset, the headset or the phone speaker. You can also answer a call when you have another call in progress.

To answer a call

Option

How to answer a call

Answer a call with the handset
  • Pick up the handset.

Answer a call with the headset
  • Press or the blinking line key.

    When using a Bluetooth headset, you can also briefly press the call key on the headset.

Answer a call with the phone speaker
  • Press .

To answer a call when you have another call in progress

  • Press .

    The new incoming call is answered and the previous call is put on hold.

Note

Setting programmable keys to perform common actions

You can configure the programmable keys on your desk phone to perform common actions, for example, redialling or returning your last call.

Read about personalising your desk phone >

To answer a call

Option

How to answer a call

Answer a call with the handset
  • Pick up the handset.

Answer a call with the headset
  • Press or the blinking line key.

    When using a Bluetooth headset, you can also briefly press the call key on the headset.

Answer a call with the phone speaker
  • Press .

    Or

    Press .

    Or

    Press the blinking line key.

To answer a call when you have another call in progress

  • Press .

    The new incoming call is answered and the previous call is put on hold.

Note

Setting programmable keys to perform common actions

You can configure the programmable keys on your desk phone to perform common actions, for example, redialling or returning your last call.

Read about personalising your desk phone >

To answer a call

Option

How to answer a call

Answer a call with the handset
  • Pick up the handset.

Answer a call with the headset
  • Press .

Answer a call with the phone speaker
  • Press .

To answer a call when you have another call in progress

  • Press the Answer soft key.

    The new incoming call is answered and the previous call is put on hold.

Note

Setting programmable keys to perform common actions

You can configure the programmable keys on your desk phone to perform common actions, for example, redialling or returning your last call.

Read about personalising your desk phone >

Related articles

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Sorry. The page could not be found.

See more results

Language selector

Main menu

Print and share

Vodafone

User feedback

Vodafone

Media information

Careers with Vodafone

Corporate responsibility

Awards

Vodafone Group

Privacy and cookies

User-based online advertising

Company details

Terms and conditions

One Net Business

One Net Business overview

What's new in One Net Business

Packages

Which solution?

One Net Express

One Net Express Help & Support

Contact us

Help & Support

One Net Business Help & Support

FAQs

One Net Business videos

Contact us

Sales

Customer Care

Site map

© Vodafone GmbH

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print