One Net Business Help & Support

Go Integrator help

Share button
Share
Print button
Print

Making and answering calls

To answer and make calls, you need to use the One Net app or your desk phone. When you're logged in to Go Integrator, you can also make calls from the:

  • Toolbar
  • Presence window
  • Contact records
  • Content copied to your clipboard
Note

Use a handset with Go Integrator

To use Go Integrator when you're making and answering calls, you need to register a handset as your primary audio device.

To check a recent call history

  • In the main menu of Go Integrator, select Call History.

To call a contact from the Presence window

  1. In the Presence window, search for the contact you want to call.

  2. Highlight the contact.

  3. Select .

    Go Integrator transfers the call simultaneously to the One Net app and your desk phone.

  4. In the One Net app or on your desk phone, answer the call.

    One Net Business starts the call to the selected contact.

    Learn more about answering calls in the One Net app >

To make a call from Toolbar

  1. In the system tray, right-click .
  2. Select Toolbar.

  3. Select .

  4. Enter a number to dial.

  5. Select .

To make a clipboard call

  1. With clipboard dialling enabled, copy the phone number you want to call.

    In the bottom-right corner of your screen, a window pops up.

    Making a clipboard call
  2. Select the window to make the call.

    Go Integrator transfers the call simultaneously to the One Net app and your desk phone.

  3. In the One Net app or on your desk phone, answer the call.

    One Net Business starts the call to the selected contact.

    Learn more about answering calls in the One Net app >

Learn how to enable the clipboard dialling calling method >

To view a contact record

  • In the incoming or active call window, select an icon of the CRM or database application where you want to see the full details of your contact.

To make a call from the contact record

  1. In the contact record window, select the 'make a call' icon next to the phone number you want to call.

    Go Integrator transfers the call simultaneously to the One Net app and your desk phone.

  2. In the One Net app or on your desk phone, answer the call.

    One Net Business starts the call to the selected contact.

    Learn more about answering calls in the One Net app >

To put a call on hold

  • In the active call window, select .

To resume a held call

  • In the active call window, select .

Can't find what you're looking for?

Your One Net Business administrator

Talk to the One Net Business administrator in your company. They understand your system best.

FAQs

See this section to find answers to your questions and solutions to any issues.

FAQs

Contact us

Only for One Net Business administrators: contact us if you have any questions.

Contact us

Sorry. The page could not be found.

See more results

Language selector

Main menu

Print and share

Vodafone

User feedback

Did you find this article useful?

Yes

No

Thanks for your feedback.

Share button
Share
Print button
Print