Main menu
One Net Business
One Net Business
Administration
System requirements
Requirements for One Net Business applications
One Net Business Help & Support
Go Integrator help
Share
Print
Transferring calls
You can transfer calls in two different ways in Go Integrator.
|
Transfer type |
What happens |
|---|---|
|
Unannounced (blind) transfer |
You transfer the call to someone directly, without speaking to them. |
|
Announced (assisted, consulted) transfer |
You call and speak to the person you wish to transfer the call to and then transfer the call. |
To make an unannounced (blind) transfer
- When you are on a call, select
. - In the box, enter the number or extension of the person you want to transfer the call to and confirm.
To make an announced (assisted, consulted) transfer
- When you are on a call, select
. - In the box, enter the number or extension of the person you want to transfer the call to and confirm.
- Speak to the person you want to transfer the call to.
- When you're ready, confirm the transfer.
It's also possible to transfer calls directly from the Presence window.
To transfer a call from the Presence window
- When you are on a call, open the Presence window.
- In the Presence window, search for the contact you want to transfer the call to.
- Highlight the contact.
-
To make an unannounced transfer, select
.Or
To make an announced transfer, select
.
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
Contact us
Only for One Net Business administrators: contact us if you have any questions.
Did you find this article useful?
Yes
No
Thanks for your feedback.