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Introducing Go Integrator
Go Integrator is a powerful solution meant for unifying your communication and collaboration services with One Net Business. It lets you integrate with multiple CRM systems or database applications so you have access to all your contacts in one place. Go Integrator also provides unified call control from your desktop, the Presence window and a full range of click-and-dial functionalities.
Features and benefits of Go Integrator
CRM and database integration
With Go Integrator, you can access the details of your contacts stored in multiple CRMs and databases - all in one place and at the same time.
Go Integrator integrates with CRMs and databases, supporting both standard integration and application-specific features. For application-specific features, refer to the manufacturer's website.
Read more on the manufacturer's website >
Standard integration features are:
Caller preview
On an incoming call, when the caller's details match a contact record from one or more of your integrated applications, the caller's name is displayed in the call window.
Contact popping
On an incoming call, when the caller's details match a contact record from one or more of your integrated applications, you can display all these contact details directly in the source application. Contact popping can be automatic or manual.
Contact searching
With Go Integrator, you can access the details of your contacts stored in multiple CRMs and databases - all in one place and at the same time. You can then call the contact directly from the search results.
Click-and-dial
You can call a contact from Go Integrator using the One Net app and your desk phone.
Read more about available integrations >
Call control
Go Integrator provides an intuitive interface for managing incoming and outgoing calls, including making blind and assisted transfers or three-way conference calls.
Read more about managing calls with Go Integrator >
Click-and-dial
With Go Integrator, you can make calls from web pages and other applications or dial the numbers you copy to your clipboard.
Read more about making calls with Go Integrator >
The is a dockable user interface. Thanks to the , you can control your telephone set. You have access to basic features and call centre agent features.
Presence window
The Presence window allows you to monitor the status of your colleagues.
Read more about using the Presence window >
As an alternative to Go Integrator, you can also use the One Net TAPI driver that integrates your PC with your telephony network.
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