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What's the problem?
I don't know how to use a schedule.
What is a schedule?
Schedules are used to select blocks of time during which a call service should be active, for example, when you set the business hours for a support desk.
There are two types of schedules: time and holiday.
You can use site schedules created by your administrator, or you can add and use your personal schedules.
What to do
You need to either find an already existing schedule or add a new one. You can then use it when configuring a call service.
Managing time schedules
To view available time schedules:
- Select Profil > Zeitplan.
To add a personal time schedule:
- Select Profil > Zeitplan hinzufügen.
- Enter a descriptive name for the schedule.
- Drag across the new schedule to create one or more time blocks.
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Set the start and end times for each time block in one of the following ways:
- Drag the right or left margin of a time block to change the start or end time by multiples of 15 minutes.
- Select a time block to set its exact start or end time.
Managing holiday schedules
To view available holiday schedules:
- Select Profil > Feiertage.
To add a personal holiday schedule:
- Select Profil > Feiertagsplan hinzufügen.
- Enter a descriptive name for the holiday plan.
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In one or more rows, enter a name for a holiday and select its dates.
If you mark a holiday as recurrent, you can set a holiday to recur on the same dates indefinitely or up to a certain year. The recurrence feature only works with fixed dates. It cannot automatically track annual public holidays that change date over the years.
Linking a time or holiday schedule to a call service
To view your call services:
- Select Anrufdienste
To link a time or holiday schedule to a call service:
- Select Anrufdienste.
- Select Bearbeiten for the call service you want to link to a time or holiday schedule.
- Select Regel hinzufügen ....
- Enter a descriptive name for the rule.
- Select the time schedule or holiday schedule that you want to link to the rule.
- Select any other options that you want to add to the rule.
- Select Speichern.
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