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What's the problem?
My desk phone is showing the wrong date and time.
Why does this happen?
Your desk phone is showing the wrong date and time for one of the following reasons:
- Your phone is not connected to the internet.
- You are not correctly logged in to the phone.
- Your firewall is not correctly configured.
What to do
First try this
-
Check that your phone is connected to the internet.
Try testing the Ethernet cable from your phone with another device.
- Check that all cables are firmly connected to the correct ports.
Then try this
If you see a message about an unregistered user, try to log in to the desk phone.
Then try this
If your phone is correctly connected and you are logged in, your firewall might be blocking the time server.
Make sure that port 123 (UDP) is open in your firewall.
If you have problems configuring your firewall, contact your administrator.
If that doesn't work
Contact the One Net Business team.
Can't find what you're looking for?
Your One Net Business administrator
Talk to the One Net Business administrator in your company. They understand your system best.
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